About four years after obtaining licences from the Nigerian Communications Commission (NCC), mobile virtual network operators (MVNOs) are yet to start offering services because of worsening network ...

Poor quality of service (QoS) and sometimes outright service outage rocked the yuletide as subscribers and bank customers could neither reach their loved ones nor transfer cash to them. Some customers ...

Qwest Communications has asked state regulators to terminate a special agreement to hold the company financially liable for its quality of customer service. But staff at the state Utilities and ...

It has been estimated by MITSloan that the cumulative cost of inaccurate data is 15 to 25 per cent of revenue for most organisations. This is because poor quality data wastes resources, undermines ...