When Marshall Field opened his first department store in Chicago, he focused on one thing: customer success, or as he phrased it, "Give the lady what she wants." Nearly 200 years later, a business's ...

A CRM (Customer Relationship Management) system can significantly impact an organization’s growth trajectory. But how do you measure the success of your CRM implementation? While the answer varies ...

Understanding how to measure a project's success allows you to make more informed decisions and establish strategic, measurable business goals. Most project management metrics fall into one of four ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Most business owners in the coaching space obsess over five-star testimonials and social ...

A recent Law.com article queried whether a couple of recent high-profile lateral moves have been “successful,” and cites a number factors identified in two Major Lindsey & Africa surveys (on law firm ...

Measuring and monitoring business performance is critical to the success of your law firm, and there are dozens of K.P.I.s that can be used by marketing professionals. But first, what is a K.P.I.? A K ...

Beyond the “fat finger” issue, bots are another major contributor to inflated CTRs. Automated clicks can account for 10 per ...

Efficiency and speed are really the name of the game. Tiger Investment Services has built their advisory practice with a unique, hands-on approach—they don't use model portfolios for any of their ...

Press releases have long been regarded as indispensable tools for circulating important news and information. A conduit between companies and the media, news releases allow organizations to share ...