Process time refers to the time spent to complete a process. You can measure process time through the use of a time study. Time studies are resource-intensive, both from a time and cost perspective.

Measures for operational innovation examine the effectiveness of adjustments to organizational processes. Common measures for this type include selling, general, and administrative expenses (SG&A) as ...

“When our work is more complex, measuring productivity is difficult,” Bailey says. Even the various apps that claim to gauge productivity likely won’t give you the full picture, he adds: “Productivity ...

Despite increased investments in talent and learning development (L&D), most organizations struggle to provide the metrics that CEOs and business leaders care about most: impact and return on ...

Brands must establish a practice of measurement for all AI endeavors—with a clear picture of success and a transparent way to ...

Paul Allin is a member of the UK National Statistician's Expert User Advisory Committee and he is the Royal Statistical Society's Honorary Officer for National Statistics. Views expressed in this ...