In Part 1, we used a virtual health landscape framework to identify and discuss examples of demonstrated, emerging, and next-gen virtual health solutions. We explored the care model transformation ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

Cloud-AI convergence is the operating system that will define how communications service providers compete and deliver value ...

Chairman, Cofounder & Chief AI Officer at Mobeus. Former CTO, CDO & CIO at Fortune 500 Firms in Financial Services and Healthcare. The word "transformation" is overused. However, this is not enough ...

FRAMINGHAM, Mass.--(BUSINESS WIRE)--An organization's processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing ...

Design a talent strategy to enable I&T operating model transformation Your email has been sent An information and technology operating model represents how an enterprise orchestrates its I&T ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

Schools receiving millions of dollars in federal money meant to reverse years of low achievement are overwhelmingly opting for “transformation,” the least disruptive of four intervention methods ...