Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

The past year has brought considerable focus on how COVID-19 contact and travel restrictions have strained industrial customer service. But as the pandemic starts to subside, manufacturers serving ...

"The customer always comes first"—it's a business mantra as old as time, but it's more relevant now than ever before. These days, the businesses that know their customers well enough and cater to ...