With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
WASHINGTON — A federal watchdog has opened an investigation into the Social Security Administration’s call center operations following concerns raised by Sen. Elizabeth Warren, D-Mass. Warren asked ...
The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
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