Although Social Security benefits continued uninterrupted throughout the pandemic, customer service declined precipitously when the more than 1,200 field offices closed to the public in March 2020.

Government agencies aren’t exactly known for their stellar customer service. People looking for help from the Social Security Administration (SSA), however, may have it particularly bad. Average call ...

Ongoing customer service issues at the Social Security Administration have finally gotten bad enough that U.S. lawmakers decided to do something about it — but it might be a while before you see any ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

For much of the ongoing Covid-19 pandemic, there’s no question that lackluster customer service at the Social Security Administration (SSA) has been a source of frustration for thousands of older ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer service can "suck." "We need to show how bad we suck on ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service. The Social ...

Let’s be honest here: A lot of Americans weren’t thrilled about the Social Security Administration’s (SSA) customer service options even before COVID-19 created all kinds of headaches. But with wait ...