There is not yet a standard definition for a contact center “universal agent.” To some, a universal agent is one who can handle both inbound and outbound interactions; to others, it is one who can ...

LinkedIn is today launching its official desktop application for Windows 10, allowing the Microsoft-owned professional social networking service to be more deeply integrated into the operating system ...

RIP to Facebook Messenger’s desktop app. The native app for Mac and Windows is no longer available to users as of today, ...

Top 6 desktop as a service (DaaS) providers: Amazon, Citrix and more Your email has been sent Desktop as a service adoption lags behind on-premise VDI, but the popularity of cloud-hosted desktops is ...

Microsoft announced today that it’s releasing a new app called Windows App as an app for Windows that allows users to run Windows and also Windows apps (it’s also coming to macOS, iOS, web browsers, ...

Many of us use browser tabs to run our most frequented apps: media players, instant messengers, office suites, and more. But while this often means we can take our favorite services anywhere without ...