Steam support is now displaying the typical wait time for different types of tickets on its support page. Steam support is slow. That’s a compliant that anyone who uses Steam has heard. Apparently ...

Any PC gamer out there will be able to tell you that there are three truths in life: we're all going to die, we all need to pay taxes, and we all know how awful Steam's customer support is. Steam's ...

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...