Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

Picture this: You’ve just bought a fancy new gadget and feel pretty good about your decision. But when you try to set it up, disaster strikes. The buttons don’t do what they should. The settings menu ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Despite what the person on the phone says, you might not have anything wrong with your computer or TV. In fact, they might be trying to steal money from you. To avoid being scammed by phony customer ...

Fobi AI Inc. (TSXV:FOBI, Pink:FOBIF) (“Fobi” or the “Company”) is pleased to announce the launch of FIXYR, the Company’s new Agentic AI ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

I imagine that a large number, perhaps even everyone who reads this article, has something critical to their lives that is well past its prime. Maybe it's that old iPhone, maybe it’s your refrigerator ...