Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

Reed Hastings, the founder of Netflix, shifted the business from DVD rentals to streaming services in the mid-2000s. At the time, the DVD business was still profitable, and the streaming market was in ...

A Q&A with author Stephen M.R. Covey reveals fundamental leadership principles and that trust is a learnable skill. Discussing the release of Trust & Inspire, the best-selling author shared the two ...

As a woman and a leader, I feel a palpable weight stemming from the need to constantly justify the presence of women in corporate America. In 2024, why do we still need a reason for being? I find ...

Six months into this pandemic, the future of business is still murky. Companies are struggling to find footing. Everyone wants answers. They're looking for a leader to redefine and transform the ...

Leadership is a human universal. It can even be seen in other species, which suggests it may be an evolutionarily ancient process. A common personality trait of “natural” leaders is a higher than ...

Taking the journey toward practicing humility is not an easy one; it will take a great deal of courage, but the long-term benefits are tremendous. The leadership strength of humility will become ...

Despite sharing many qualities, every leader is different. They come from different backgrounds and have different life experiences and personalities, too. That said, there are some universal ...

Ninety percent of U.S. workers believe empathetic leadership leads to higher job satisfaction and 79 percent agree that it decreases employee turnover, according to the new “Empathy in Business” ...

In leadership, there are results and opinions. Most people view their own opinions as facts, but they are mostly expressions of their preferences, values, or beliefs. Sadly, people tend to opine on ...

A few years ago, I attended a college football game at my alma mater, Monmouth University. As a student there so many seasons back, I was sports director of the radio station, so I made my way up to ...