Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Patient experience year outlook 2026 highlights new HCAHPS survey data on team communication and electronic responses to improve care quality.

Hospitals have long tracked patient satisfaction ratings, but they didn't always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

The Patient-Centered Medical Home (PCMH) healthcare model integrates mental health providers and physicians under one system. This model focuses on improved patient experience, favorable mental health ...

If you had to describe a hospital’s mission, philosophy and guiding light with a single word, safety would sit at the top of the list.Providing a safe patient experience is at the heart of everything ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

COVID-19 changed the world this past year, and no industry was impacted more than healthcare. Coronavirus exposed the inefficiencies, disparities, and weaknesses of our healthcare system, and both ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. How patients engage with their healthcare is changing, ...