I appreciate this reader’s feedback. The point is well made. While using e-mail more effectively is part of becoming a savvier communicator, it’s only part of the equation. Another part has to do with ...

Just about every firm uses resumes and interviews to screen potential new hires, but just about every firm also realizes these tools have some pretty serious limitations. Professional help can make ...

The Emotional Intelligence Quick Book: Everything You Need to Know to Put Your EQ to Work by Travis Bradberry and Jean Greaves (Fireside, $19.95) The Basic Idea Once you've reached a certain point, ...

One result of this newfound interest in EI is the “EQ Test.” By means of standardized questions, psychologists and others have attempted to quantify the emotional intelligence of others, by assigning ...

YOUR emotional intelligence can be just as important as your actual intelligence. Here are 10 signs you need to work on it. Your emotional intelligence (EQ). Someone who knows all about the importance ...