In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Deep neural networking entered the consumer space with applications such as Apple's Siri and Microsoft's Cortana, but the technology's use in business contexts was limited until [24]7 brought it to ...

If your company is a small business with big goals, you understand that competing with larger companies can be tough. You need to be clever, quick, and inventive to match their resources, staff, and ...

Through a partnership announced today, Jacada, a provider of customer service technology,is making its Visual IVR technology available to IVR Technology Group customers. Jacada-designed Visual IVR ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies ...

Amid rumors that it’s selling off major divisions, North America’s largest telecom equipment vendor reportedly is eyeing a plan to introduce new healthcare communications software that’s based on ...

The technical feasibility of gathering high frequency health data via Interactive Voice Response (IVR) may in some instances exceed the clinical benefit of doing so, finds an article in the Journal of ...