Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

If you wish to transmit your personnel data directly from one data controller to another data controller, the same will be processed, wherever it is technically feasible.

Directly doesn’t replace existing support models, but rather, it provides additional support options for a more successful and satisfying customer experience. Qualified experts make themselves available to …

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Directly OnDemand is powered by a network of on-demand freelance experts, who are at the center of everything we do.

While accessing our website www.directly.com, the following terms and conditions are deemed to have been accepted by the user. We request you take the time to read this carefully before accessing …

Here at Directly, we think of this action as simply rerouting the ticket to the correct place for the customer to get the best answer. First we route tickets to the best experts, then it either gets solved or rerouted …

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

SAP’s on-demand customer service is powered by SAP experts using Directly apps. As customers ask questions, Directly matches them to the right experts who get alerts on their mobile devices.