Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

Directly’s IVR to Messaging solution gives your customers the ability to instantly shift from a phone call to a fully staffed messaging experience.

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If you wish to transmit your personnel data directly from one data controller to another data controller, the same will be processed, wherever it is technically feasible.

May 20, 2020 · Companies such as Microsoft, Samsung, Airbnb, and Autodesk are using Directly’s platform to deliver more automated and elastic customer support operations that are …

Directly: Revolutionizing Customer Experience AutomationCustomer Service Reinvented Customer Service Reinvented

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand …