Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they …

Oct 8, 2024 · Discover what Net Promoter Score (NPS) is, why it matters, and how to use it to measure customer loyalty and drive business growth.

What is a Net Promoter Score? A net promoter score is a method of using a single survey question to gauge customer satisfaction with a product. Businesses can send out this …

NPS, or net promoter score, is the standard measurement for gauging customer loyalty and satisfaction. It is highly effective for assessing satisfaction anywhere in the customer journey. …

Oct 15, 2025 · That’s where Net Promoter Score (NPS) comes in. NPS is a customer satisfaction metric that asks how likely a customer is to refer you to a friend. It’s a simple but honest metric …

Nov 20, 2025 · Net Promoter Score is one of the most common customer experience benchmarks for measuring customer loyalty and satisfaction. It asks customers the question: How likely are …

Mar 28, 2025 · Net Promoter Score (NPS) is a simple, yet effective metric that measures customer satisfaction and loyalty by asking one key question: “How likely are you to …

The Net Promoter Score (NPS®) is the key metric of the Net Promoter System. It is measured by asking "the ultimate question" that allows companies to track promoters and detractors, …

What is NPS? Learn everything you need to know about Net Promoter Score, how to calculate NPS scores, and how it's used to measure customer experience.

A net promoter score (NPS) is a customer experience metric that helps organizations better understand customer loyalty and how happy customers are with their products and customer …