Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, …

Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history …

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

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Jul 20, 2025 · At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive. Unlike products, services are intangible: you can’t …

American Society for Quality’s (ASQ) Quality Resources is your one-stop online library of information related to quality. Access more than 75 years’ worth of content for all experience levels.

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